Coordinator, E-billing*

Reference # CEB_-_03-15-19
Open Date March 15, 2019
Location Montréal

Purpose of Role

The Coordinator, E-billing will play a key role for the Billing team as a proactive advisor and subject matter expert, contributing to process improvement and system enhancements, and solving complex issues. Responsible for E-billing set-up, platform management and escalated issues, billing related training for Practice Group Billing Coordinators, legal support staff and professionals as required, managing to Work In Process targets, and completing billing functions.

Key Responsibilities

The key responsibilities of this role are:

  • Advisory and Training:
    • Provide advisory services and training for best billing practices to stakeholders (Professionals, Practice Assistants and Practice Group Billing Coordinators)
    • Proactively identify knowledge/efficiency gaps and recommend solutions
    • As the Subject Matter Expert in billing systems, troubleshoot complex billing/e-billing problems for practices and stakeholders as required
  • Process Improvements/System Enhancements
    • Identify and contribute to system improvements, efficiencies in processes
    • Participate in special projects and testing
  • Work In Process Targets
    • Actively manage billing efforts to meet targets, including monitoring WIP levels, follow up with Professionals and Practice Group Billing Coordinators
  • E-billing Platform Management:
    • Manage the set-up of new E-billing matters, including compliance with client requirements, upload timekeeper, rates and budget information to e-billing system
    • Responsible for handling inquiries regarding client/matter, timekeeper and billing rates
  • Bills/E-billing:
    • Process and finalize billing/e-bills decisions in Prebill Manager/CMS
    • Finalize and post pre-bills
    • Prepare final bills/e-bills for lawyer’s approval
    • Submit invoices to client’s e-billing system
    • Reconcile e-bills to vendor platforms and resolve e-billing rejections and appeals
    • Work with Client Services Dept. in e-billing account maintenance and A/R monitoring
  • Provide backup to Practice Group Billing Coordinators on occasion, as required
  • Other duties as assigned

Key Competencies Required

  • Grade 12 education with post-secondary education or experience
  • Minimum 3 years of billing and E-billing experience in a law firm or professional services environment is required
  • Ability to take initiative as a team member under minimal supervision
  • Excellent interpersonal and communication skills, capacity to train others
  • Good organization skills and ability to work under time pressure
  • Proficiency in BLG’s billing related systems and Client Ebilling platforms
  • Excellent attention to detail
  • Understanding of accounting theory
  • Proficient in Microsoft Office software including Word, Excel, Outlook and Adobe Acrobat
  • Proficiency in oral and written bilingualism (French and English) considered an asset


We thank all applicants for their interest in this position, however, only applicants selected for an interview will be contacted.

BLG will not consider unsolicited resumes from recruitment agencies. Recruitment agencies should not submit candidates unless specifically authorized by BLG to do so.

Everyone at BLG is required to carry out the duties of their role while upholding the important principles of our respectful workplace policies, and treating everyone with respect, regardless of position. At BLG, valuing diversity and inclusion is key to a respectful workplace.

BLG is committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

*Please note that relatives of current BLG employees and Partners are not eligible for consideration.

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