As the Operations Manager, Jen ensures our
Intellectual Property Group operates in a way that delivers the
highest value to clients.
In her national role, Jen
manages the group’s team of paraprofessionals and oversees day-to-day
operations, which encompasses everything from processes and workflow to human resources, finance and information technology.
To deliver exceptional client service, Jen continuously evaluates the group’s procedures and processes to make sure they follow
mitigate risks and
monitors the latest changes to IP law and updates business processes to reflect new developments.
Jen brings to the role over
two decades of experience working in the IP field. Prior to becoming operations manager, she served as a law clerk in the IP Group since 2003, and worked exclusively in the area of foreign, U.S. and PCT patent filings and prosecution. She also has knowledge in the area of Canadian patent practice.