Coordinator, Finance Systems

Reference # CFS_-_03-08-18
Open Date March 8, 2018
Close Date March 30, 2018
Location Calgary; Montréal; Ottawa; Toronto; Vancouver

Purpose of Role

The Coordinator, Finance Systems will be expected to be responsible for all aspects of system operations, maintenance, enhancements, and 2nd-level support. The Coordinator will own issues and problems from initial report to resolution, escalating to tier-3 systems analysts, line/application manager and vendors as required. The Coordinator will have day-to-day operations duties and will also be assigned to work on projects as required.

Key Responsibilities

The key responsibilities of this role are:

  • Support and maintain responsible systems and integrated applications; act as technical specialist for troubleshooting and problem resolution of system related issues.
  • Work with other IT teams to develop functional requirements for enhancements to the responsible system, including UI and performance standards.
  • Responsible for modifications and enhancements to the software as required to meet business needs.
  • Provide technical support and guidance as required to both helpdesk staff and end users (where required).
  • Perform routine maintenance and day-to-day operations tasks required to keep the system operating at high performance standards.
  • Write and maintain system documentation, operational procedures, and troubleshooting procedures.
  • Provide 2nd-level support of the application.
  • Working closely with application vendors to log issues/enhancements and follow up to resolution close.
  • Participation in the creation of incident reports and action plans related to critical issues and problems.
  • Identify and escalate issues to next level support tier and management team where required.
  • Participation in projects related to responsible applications as assigned.

Key Competencies Required

  • Minimum two year business computing diploma or equivalent.
  • 2 years’ experience supporting specific line of business and/or enterprise applications.
  • Experience developing using the application toolsets.
  • Experience supporting applications on a mobile device (where applicable).
  • Experience working in a support role, providing support to end users.
  • General development skills required to enhance the responsible systems.
  • Experience running SQL queries for reporting and troubleshooting purposes — where application is hosted on a SQL platform.
  • Proficient with desktop application configurations where application is hosted on a desktop.
  • Familiarity with Microsoft Office and MS Word Macros.
  • Experience in a legal professional services environment.
  • Ability to communicate in a professional manner.
  • Strong organizational and time management skills.
  • Excellent multi-tasking skills.
  • Exceptional attention to detail.
  • Ability to work independently, follow instructions with minimal supervision and take initiative.
  • Able to set own priorities while maintaining flexibility.
  • A team player with excellent interpersonal skills.
  • Extensive knowledge of MS Office suite.
  • Availability to work overtime, when necessary.


If you have an interest in this position or know of someone who may be suitable, please forward a current resume to Stephanie Smith, Director, Human Resources at by March 30, 2018.

We thank all applicants for their interest in this position, however, only applicants selected for an interview will be contacted.

Everyone at BLG is required to carry out the duties of their role while upholding the important principles of our respectful workplace policies, and treating everyone with respect, regardless of position. At BLG, valuing diversity and inclusion is key to a respectful workplace.

BLG is committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

*Please note that relatives of current BLG employees and Partners are not eligible for consideration.

Apply Now