Recipients Recognized for Excellent Client Care and Quality of Service
Toronto (February 9, 2017) — Borden Ladner Gervais LLP (BLG) is pleased to announce that Subrata Bhattacharjee and Mark J. Fecenko have received a 2017 Client Choice Awards.
Subrata Bhattacharjee, national vice chair of BLG's Competition and Foreign Investment Review Group, is the exclusive winner of the Competition & Antitrust category in Ontario. A client stated that "Subrata is an excellent advisor who not only understands the law, but has a strong policy and business acumen as well."
Mark J. Fecenko, national leader of BLG's Information Technology focus group, is the exclusive winner in the Projects & Procurement category in Ontario. A client stated that "Mark is an exceptional asset to any organization; he excels in every aspect of client services — value for money, effective communications, quality of legal advice and commercial awareness." This is his third time being honoured at the Client Choice Awards.
Client Choice recognizes the law firms and partners around the world that stand apart for the excellent client care they provide and the quality of their service. The criteria for this recognition focus on an ability to add real value to clients' businesses above and beyond the other players in the market. Uniquely, these awards survey senior corporate counsel only, with this year's winners chosen from a pool of more than 2,000 individual client assessments.
Clients are asked to rate individual lawyers and law firms on the following client service criteria: quality of legal advice, commercial awareness, industry knowledge, strategic thinking, billing transparency, tailored fee structures, value for money, responsiveness, effective communication, clarity of documentation, sharing of expertise, appropriate staffing, project management, use of technology, loyalty and ethics.